Delivery
Shipping
Where we ship, what to expect, and how to track your order.
We ship internationally. Domestic US orders typically arrive in 5–7 business days. International orders arrive in 10–14 business days, depending on customs.
You’ll receive tracking information by email once your order ships.
Carriers
Domestic orders ship via USPS or UPS depending on weight and destination. International orders ship via DHL Express or USPS International, depending on customs clearance options for your country.
Customs & duties
International orders may be subject to customs duties or import taxes. These are the responsibility of the recipient and are not included in the order total.
Questions?
Email support@pilaeo.com with your order number. We typically respond within one business day.